cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
744 Views
Message 1 of 8

No longer receiving emails on my Samsung A12

I am no longer receiving BT/Hotmail/Gmail emails on my Samsung A12 for 3 days now. Sends ok. Have tried everything. Any suggestions please?

0 Ratings
Reply
7 REPLIES 7
742 Views
Message 2 of 8

Re: No longer receiving emails on my Samsung A12

Are you using the gmail app or some other app and if so which one?

If it is the gmail app there would appear to be a problem with the gmail app since its last update. Try uninstalling it and then restart your phone and reinstall the app. 

0 Ratings
Reply
736 Views
Message 3 of 8

Re: No longer receiving emails on my Samsung A12

Thank you I will try that.
0 Ratings
Reply
720 Views
Message 4 of 8

Re: No longer receiving emails on my Samsung A12

Didn't work. Sends ok but won't receive.

0 Ratings
Reply
707 Views
Message 5 of 8

Re: No longer receiving emails on my Samsung A12

I have assumed you are using the gmail app as you have not directly answered that you are. 

Does this happen when using the phone's mobile network instead of your home wifi connection?

If it is still blocking BTMail, Hotmail and gmail and you are using the gmail app it appears to be a problem with either your phone or the gmail ap. If it were BT it would not stop Hotmail or gmail.

For testing purposes can you try a different email app such as Bluemail? If it works with all three email providers/accounts then it would tend to indicate the problem is with the gmail app.

0 Ratings
Reply
692 Views
Message 6 of 8

Re: No longer receiving emails on my Samsung A12

I have just sent an email from my bt account to my hotmail and gmail accounts but only the gmail one arrived.
0 Ratings
Reply
667 Views
Message 7 of 8

Re: No longer receiving emails on my Samsung A12

Thank you, the Bluemail works ok.
0 Ratings
Reply
574 Views
Message 8 of 8

Re: No longer receiving emails on my Samsung A12

Uninstall updates on Gmail app and revert to stock version 

0 Ratings
Reply