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Kenny8
Beginner
271 Views
Message 1 of 4

Not receiving group e mails

I am a member of an e mail group @gaggle.email

I am not receiving postings from other members but I can post to the site.

Can anyone assist please

Ken

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3 REPLIES 3
gg30340
Distinguished Sage
Distinguished Sage
262 Views
Message 2 of 4

Re: Not receiving group e mails

Place the domain name in your safe senders list which you can find in the settings by clicking on your username at the right hand side. Once there click on Mail then Safe Senders and at to the list and click save.

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Kenny8
Beginner
257 Views
Message 3 of 4

Re: Not receiving group e mails

Hi Thanks for your response. I have added the domain name to the safe senders list but this has not resolved the problem.

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gg30340
Distinguished Sage
Distinguished Sage
233 Views
Message 4 of 4

Re: Not receiving group e mails

If possible are you able to establish if any other BTMail users in the mail group are experiencing the same problem.

Can you bring this link to the attention of the administrator of the email domain that you are having a problem with just ensure that they are using best practice.

BT Email - best practices for postmasters and senders of email | BT Help

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