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Newbie
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Message 1 of 3

Not receiving junk email

Junk Email Missing

I have not seen any Junk emails for weeks now and I am concerned that I have lost important emails. I have tried deleting and then adding my account again and this hasn’t helped, I’ve also tried logging in via laptop, iPad and iPhone and have had no luck! I’ve tried googling the subject but that wasn’t helpful, a friend mentioned that BT have recently started using a different filter which may be cutting out all spam, although I’m not a spam fan there are emails which only appear in the junk folder and sometimes these are important genuine emails! Please help!

 

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Beginner
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Message 2 of 3

Re: Not receiving junk email

Also got this problem... noticed it a while ago... No Spam!...

as you say, at first it seems like a blessing..  I used to get 40-50 a day..but I’m fairly sure I’ve missed important mails that have gone to spam by mistake ( car invoice for one!)

but the spam folder still stays worryingly empty!

 

BT any ideas please?

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Newbie
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Message 3 of 3

Re: Not receiving junk email

Hi 

yes I also have this problem. I’ve had this account for over 10 years and suddenly on 21st September 2020 I stopped receiving junk emails. As the two previous posts have mentioned sometimes important emails do find their way into the junk. 

If anyone has any ideas I would appreciate it .

Thanks 

 

Andy M. 

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