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ggriffin
Newbie
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Message 1 of 3

Notes on an iPhone

The notes I hold on my iPhone and iPad have disappeared. They are made against my BT email accounts. Logging on directly to BT Email does not show them either. I have not deleted them off either device. 

Can anyone explain what's going on?  The iPhone and ipad are running the latest version of iOS. 

 

thanks

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albertj
Contributor
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Message 2 of 3

Re: Notes on an iPhone

In notes if you go back to the end page, can you see the name of your BT Account?

If you go to Settings > Passwords & Accounts and Click on your BT Account is Notes switched on (& is the option there)

Thanks

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ggriffin
Newbie
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Message 3 of 3

Re: Notes on an iPhone

It is checked, the notes where there, I can do a restore to the iPhone from a backup and the notes appear then by the time the iPhone is fully  restored  they are gone again. 

Spent yesterday afternoon on the iPhone help chat and checked all the options for it to work but something has changed somewhere along the line since the end of June to remove them. 

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