cancel
Showing results for 
Search instead for 
Did you mean: 
clairepeacock
Aspiring Contributor
419 Views
Message 1 of 7

Old email address not being deleted from the total 11 allowed

Go to solution

Hello,

I have wanted to delete some old email addresses from my 'manage email addresses' control panel and have previously failed.

I have now discovered that this may be possible from the following thread:

https://community.bt.com/t5/Email/Only-11-addresses/td-p/1600982/page/7

Please confirm that when an email address is deleted, the available total should increase?

Please can a moderator ask the email support team to look into this issue and remove my old email addresses from the system if this is the case?

I understand that they are not permanently deleted until after 60 days or something, but some of these have been deleted years ago.

I only have the one current, in use, email address which is my primrary email address, all the others I would like to be removed.

Capture.JPG

I believe that deleted email addresses cannot ever be reused, and this is ok with me.

Thank you.

 

 

0 Ratings
Reply
6 REPLIES 6
Moderator
Moderator
396 Views
Message 2 of 7

Re: Old email address not being deleted from the total 11 allowed

Go to solution

Hi @clairepeacock Sorry the email addresses were not removed after the 60 days and have remained linked to your BTID.

 

We will be happy to help you with this if you send us your details. You can contact us by clicking on my user name and selecting contact the mods.

Thanks
John

0 Ratings
Reply
Highlighted
clairepeacock
Aspiring Contributor
379 Views
Message 3 of 7

Re: Old email address not being deleted from the total 11 allowed

Go to solution

Hi John,

Sorry, I cannot see any way of contacting you by clicking your username.

Have they changed the system?

0 Ratings
Reply
clairepeacock
Aspiring Contributor
377 Views
Message 4 of 7

Re: Old email address not being deleted from the total 11 allowed

Go to solution

Hi John,

Found it, just sent you a pm.

Thank you.

0 Ratings
Reply
Distinguished Sage
Distinguished Sage
373 Views
Message 5 of 7

Re: Old email address not being deleted from the total 11 allowed

Go to solution

Hopefully you clicked on the 'Contact the mods' link and completed the form, mods don't respond to PMs.

 

mod.jpg

0 Ratings
Reply
clairepeacock
Aspiring Contributor
338 Views
Message 6 of 7

Re: Old email address not being deleted from the total 11 allowed

Go to solution

Hello,

Almost there.

Your email expert has managed to delete almost all of the unwanted ailias's but has left one still there.

It appears to be a 'BT Yahoo' email address if that means anything to anyone.

This one has 2 options for me to select, 'add to BT ID' or 'delete'.

Capture.jpg

The delete does not work.

Please advise how I can delete this email address also.

Thank you.Smiley Happy

0 Ratings
Reply
Moderator
Moderator
305 Views
Message 7 of 7

Re: Old email address not being deleted from the total 11 allowed

Go to solution

Hi @clairepeacock,

 

Thanks for taking my call today, nice speaking with you again. I'm glad i was able to get this sorted for you. Please post back if you have any other problems and we'll be happy to help.

 

All the best

 

David

0 Ratings
Reply