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IkarusC42
Beginner
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Message 1 of 3

One particular email always goes to Junk

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I appear to be using BTYahoo. My emails get pretty well sorted generally but one I receive every morning always is directed to the Junk folder.

I have tried to reset the filters on BTyahoo email settings but without success.

Does anyone out there have any ideas or solutions cos I'm tearing my hair out with this issue.

Any help would be appreciated

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2 REPLIES 2
licquorice
Distinguished Sage
Distinguished Sage
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Message 2 of 3

Re: One particular email always goes to Junk

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Not much you can do really, just keep marking it as 'Not Spam' and hope the BTYahoo filters eventually get the message.

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IkarusC42
Beginner
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Message 3 of 3

Re: One particular email always goes to Junk

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OK, thank you for the quick reply. I suspected that would be the only solution. a pity really that such basic things are still allowed to occur.
As you say, I will keep hoping.
Thanks again
Ikarus
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