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KPack3r
Beginner
398 Views
Message 1 of 3

Online email not syncing with phone email

Why is my online email is not reflecting when I have moved or opened a message on my phone?

Sometimes when I open my online email a large number of emails show as being unread when they aren't on my phone.

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imjolly
Distinguished Sage
Distinguished Sage
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Message 2 of 3

Re: Online email not syncing with phone email

Are the account on phone and online setup as IMAP?

Is you phone set to sync with online account?



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KPack3r
Beginner
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Message 3 of 3

Re: Online email not syncing with phone email

I'm not sure what the online email is set to - I access via a browser at email.bt.com. It is this web based email which isn't updating when I open an email on my phone.

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