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Moderator
Moderator
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Message 11 of 64

Re: Only 11 addresses

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Hi @gspearson,

 

What @gg30340 has said is correct, if you delete one of your 11 email address this should free up space to create a new one. I am sorry if this hasn't happened in your case. I'll be able to take a look at this for you. Please can you send me in your details using the "Contact The Mods" link found in my profile.

 

Thanks

 

PaddyB

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Distinguished Sage
Distinguished Sage
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Message 12 of 64

Re: Only 11 addresses

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@gspearson wrote:

Thanks  - I look forward to something definitive.  Suppose I had been giving them to paramours, 11 would hardly suffice.


Yeh I had the same problem Smiley LOL

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Distinguished Sage
Distinguished Sage
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Message 13 of 64

Re: Only 11 addresses

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You wish!!! Smiley Very Happy

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gspearson
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Message 14 of 64

Re: Only 11 addresses

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Message sent

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Moderator
Moderator
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Message 15 of 64

Re: Only 11 addresses

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Thank you @gspearson Smiley Happy

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gspearson
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Message 16 of 64

Re: Only 11 addresses

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This arrived today.   Hello gspearson,

Your topic recently received a reply.

Topic: Only 11 addresses Date: 18-03-2016 15h40

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aoxm84
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Message 17 of 64

Re: Only 11 addresses

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I raised the issue here: https://community.bt.com/t5/Email/Deleted-BT-Mail-addresses-not-fully-deleted/td-p/1551615

 

On BT Mail, deleted addresses count towards the user's quota even several months after they are deleted by the user.

 

Let us know how you get on.

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gspearson
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Message 18 of 64

Re: Only 11 addresses

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I am sure Paddy is on the case - firmly this time.

 

Geoff

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aoxm84
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Message 19 of 64

Re: Only 11 addresses

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Good. Hopefully it will be fixed for all users in future. However, I suspect they will just free up the user quota by clearing out deleted addresses on a per user basis on request.

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gspearson
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Message 20 of 64

Re: Only 11 addresses

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In which case there will be a continuous flow of puzzled people here.

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