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Aspiring Contributor
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Message 1 of 2

Only able to login to our email accounts via Yahoo Mail as BT Home page shows "Sorry unable to login

We have about 7 email sub-accounts in our family, all under one promary email account we hardly ever have to login or rarely use.

Since the beginning of this week 3 of our most used email sub-accounts are unable to login as usual via the Home Bt page.

Please see attached image.BTloginproblems.jpg

We are however able to login via BT Home Page one of my not often accesed personal email accounts, with no problems.

 

BUT THEN PLEASE NOTE: All accounts can login succesfully (and thankfully) via Yahoo Mail, which then lists our emails. no problems, with the BT & Yahoo Mail logo side by side as per usual on the right top corner of the screen. If we logout of emails it goes back to the Bt Homepage, but then we have to change the web address to Yahoo, to Login again successfully.

Makes very little sense, as it is happening exactly the same on 2 different Windows 10 Desktop PC's & via a Mac laptop so doubt it's too do with deleting cookies.

Thanks

H Lemos

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Moderator-Retired
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Message 2 of 2

Re: Only able to login to our email accounts via Yahoo Mail as BT Home page shows "Sorry unable

Hi @gallivant

 

Can you send over your details and include all the email address's you are unable to login to via the BT Home page so we can help. 

You will find the contact link when you click on my profile. 

 

Thanks,

OlgaC 

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