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AJW1100
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Message 1 of 4

Outlook 2010 Cannot connect to main BT email account, sub accts okay

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No problems with downloading emails until yesterday when my main BT account failed, please see attached jpg which shows that OL 2010 is asking for my server information although it is correct and has been for quite a few years, my sub account download fine and apart from user/passwords are set up the same as my main account.
I can log on to my main account directly on the BT website using my existing user and password which is the same on OL. I am not sure where to look for the cause of the problem, maybe my profile has been corrupted... I really have no idea.

I am hoping some one can give me some pointers as to what the remedy might be as I use OL a lot and this will be a pain as time goes on and I cannot download my main account emails!

The attached jpg shows every time I try to download, ticking remember password make no difference and just pops up again next time. I am using Bit Defender Total Security for many years and I have not made any recent changes to that or OL 2010.
Thanks in advance for any help!

Outlook 2010 Primary email Acct JPG.jpg
The questions only easy if you already know the answer
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licquorice
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Message 2 of 4

Re: Outlook 2010 Cannot connect to main BT email account, sub accts okay

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Don't change anything, it will fix itself in a day or two. It happens all the time.

I have removed your duplicate post.

AJW1100
Contributor
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Message 3 of 4

Re: Outlook 2010 Cannot connect to main BT email account, sub accts okay

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Thanks for the quick reply, I will do as suggested and apologies for double posts, got an error message to correct HTML but did not know what to correct. Seems I may have corrected without realising.
The questions only easy if you already know the answer
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licquorice
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Message 4 of 4

Re: Outlook 2010 Cannot connect to main BT email account, sub accts okay

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No worries.

Sometimes just trying again to connect by pressing F9 a few times when you get the popup works.

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