This is a strange one. After many years of working without problem, for the last week I've been unable to send and receive emails in Outlook 2010 using my btinternet address. I also have an outlook.com email account and that continues to work fine in Outlook.
This is the error I get in Outlook when trying to send/receive with my btinternet account:
error 0x80042108) : Outlook cannot connect to your incoming (POP 3) e-mail server.
I'm using Outlook 2010 on a Windows 7 PC. I haven't changed my btinternet password recently and I can still send and receive using BT Yahoo webmail.
I use Norton 360 for protection but keep its integration with Outlook disabled.
I've tried creating a duplicate account in Outlook but receive the same errors.
I've scanned my hard disk for errors but everything's fine.
Can anyone help? Many thanks.
Solved! Go to Solution.
Probably just a glitch that will correct itself. Seems to be all too frequent recently.
Really? It's been about 10 days now and send/receive has failed every single day.
Is this a known problem at BT's end?
You could try changing your mail servers to pop.mail.yahoo.com and smtp.mail.yahoo.com and see if that helps.
Amazing. I think you might have been right the first time - a glitch. I just tried it again and, for the first time in 10 days, it worked and downloaded all of my new messages!