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davidfortune
Aspiring Contributor
829 Views
Message 1 of 13

Outlook 365 cannot configure

Hello Team,

 

When i try add Email on outlook application it keeps asking for password prompt 

 

 

 

Followed the correct settings 

mail.btinternet.com

993 ssl/tls

465 ssl/tls

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12 REPLIES 12
licquorice
Distinguished Sage
Distinguished Sage
821 Views
Message 2 of 13

Re: Outlook 365 cannot configure

Did you tick the authentication required box in the outgoing settings.

The username needs to be you full email address. Please obfuscate your name in the screenshot as this is a public forum and your email address can be determined from the screenshot.

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Andy_N
Distinguished Guru
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Message 3 of 13

Re: Outlook 365 cannot configure

Hi, welcome to the forums.

Your post does show personal information, so should be edited to remove it.

Have you tried adding @btinternet to the username (or indeed in some cases @btopenworld.com) - and do this in all places as necessary.

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davidfortune
Aspiring Contributor
813 Views
Message 4 of 13

Re: Outlook 365 cannot configure

Yes, i have tried adding the complete E-mail address and changed password two times today but still the same issue

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davidfortune
Aspiring Contributor
799 Views
Message 5 of 13

Re: Outlook 365 cannot configure

Yes, i have also checked box the settings  for outgoing still the message for password prompt comes up

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licquorice
Distinguished Sage
Distinguished Sage
795 Views
Message 6 of 13

Re: Outlook 365 cannot configure

I assume you can access the account ok in webmail. If so, close Outlook to prevent it trying to access the server, change your password in webmail, wait at least an hour (important to allow the password to sync across servers) and then try again with Outlook.

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davidfortune
Aspiring Contributor
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Message 7 of 13

Re: Outlook 365 cannot configure

tried even after 1 hour but still the same issue 

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licquorice
Distinguished Sage
Distinguished Sage
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Message 8 of 13

Re: Outlook 365 cannot configure

I only posted 15 minutes ago.

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davidfortune
Aspiring Contributor
773 Views
Message 9 of 13

Re: Outlook 365 cannot configure

Actually im trying since morning and the last password i changed was at 2.30pm.

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licquorice
Distinguished Sage
Distinguished Sage
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Message 10 of 13

Re: Outlook 365 cannot configure

Sometimes the passwords fail to sync, I'll ask the mods if they can take a look. As you can imagine, they are extremely busy at the moment so it might be a while before they post on the thread.

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