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Ricardo999
Aspiring Contributor
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Message 1 of 4

Outlook failing to get emails !

I am running Outlook Plus 2013 on two Laptops. One laptop is in the UK, and the other is in Spain.


I have no problems with downloading emails on the UK laptop.


However, when I am in Spain, NO EMAILS download. It keeps coming up asking for my credentials. The user name is saved along my password.


Can anyone explain why this is happening ? 

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licquorice
Distinguished Sage
Distinguished Sage
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Message 2 of 4

Re: Outlook failing to get emails !

Its possibly your Spanish provider blocking access, can you access webmail ok whilst in Spain?

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Ricardo999
Aspiring Contributor
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Message 3 of 4

Re: Outlook failing to get emails !

Hi licquorice

we can access WebMail no problem,  it's been a problem over the last few months, sometimes mail comes in on Outlook, and other times none  !

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Andy_N
Distinguished Guru
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Message 4 of 4

Re: Outlook failing to get emails !


@Ricardo999wrote:

Hi licquorice

we can access WebMail no problem,  it's been a problem over the last few months, sometimes mail comes in on Outlook, and other times none  !


Hi.

This is a commonly reported issue in these forums.

It's unclear where the blocking is, which could be the originating end preventing pop/imap & smtp access - but webmail (which is different) is unaffected, or it could be BT preventing that access to non UK IP addresses.

The fact that it works sometimes and not others doesn't specifically help - but that could be due to IP address blocking for some ranges.

There appears to be no actual answer for this.

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