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wdblue
Aspiring Contributor
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Message 1 of 3

Outlook first sync - not all folders appearing

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Hi. Grateful for any advice on this:  long-time user of BT Mail via the on-line client, but now want to start using Outlook 2016 on my laptop to manage e-mail.  Fresh installation of Office 365 (on Windows 10), used the very handy tool in Outlook to add an IMAP/SMTP account just by typing my @btinternet.com address in and sure enough all my mails and folders came down into Outlook.  I say all ... there are a few folders which refuse to download/create in Outlook.  They're still there in the BTmail online client, complete with the messages in them, but - despite two attempts at the above, these folders refuse to appear.  Any ideas anyone?  Thanks.

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wdblue
Aspiring Contributor
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Message 2 of 3

Re: Outlook first sync - not all folders appearing

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Cancel that .. found the answer. It's to do with whether or not you're subscribing to each folder in Outlook. Why it should decide that I'm not subscribing to some I don't know, but you fix the problem by:

  • - in Outlook click on My Outlook Data File (top left)
  • - right click on your account name, just below
  • - select IMAP Folders
  • - in the pop-up window, click on Query
  • - you should now see all your folders, including the missing ones
  • - Untick the box at the bottom 'When displaying hierarchy in Outlook, only show subscribed folders'
  • - Click Apply and OK.

All folders should now be in your Inbox.

SEG50
Newbie
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Message 3 of 3

Re: Outlook first sync - not all folders appearing

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I have the same issue but with Mac Mail. Do you know how to fix it?

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