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alison_m
Aspiring Contributor
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Message 1 of 6

Outlook for Android won't access btinternet.com email address today

today I was asked to enter my password when I went to access my btinternet.com email via Outlook on Android, Samsung S21+.

I went to webmail and logged on OK, I changed my password, and went back to Outlook on my mobile.

I enter new password and check IMAP and SMPT ports are correct. It won't log on and I get

Log-in error. Unable to add account, server address not valid.

I tried to report for Outlook App help and get:

You're seeing an error because of an issue with your email provider's certificate ....

In order to resolve this issue, please contact your email provider ... Notify them that the server identity and trust chain listed in your provider's SSL certificate does not march the domain your connecting to.

Please note Outlook Mobile Support will not be able to assist with resolving this issue.

 

I can now, (couldn't first thing) access email via Outlook on my PC.

Please help, I'm lost without email on my mobile at the moment ...

thank you, Alison

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5 REPLIES 5
licquorice
Distinguished Sage
Distinguished Sage
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Message 2 of 6

Re: Outlook for Android won't access btinternet.com email address today

What server and ports are you using?

 

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alison_m
Aspiring Contributor
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Message 3 of 6

Re: Outlook for Android won't access btinternet.com email address today

IMAP 993
SMTP 456

thank you
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licquorice
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Distinguished Sage
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Message 4 of 6

Re: Outlook for Android won't access btinternet.com email address today

Server?

SMTP should be 465 or is that a typo?

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alison_m
Aspiring Contributor
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Message 5 of 6

Re: Outlook for Android won't access btinternet.com email address today

Sorry, it's a typo - yes - 465

Not sure what you mean by server - I'm using Outlook for Android, today accessing the network via by BT Broadband ....

thank you

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licquorice
Distinguished Sage
Distinguished Sage
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Message 6 of 6

Re: Outlook for Android won't access btinternet.com email address today

The server where you checked the port numbers. It should be mail.btinternet.com, also ensure SSL is selected for the ports. Make sure secure password authorisation ISN'T selected.

 

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