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Aspiring Contributor
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Outlook for Microsoft 365 - BT Email Settings (IMAP)


I recently reinstalled windows and added outlook using my Microsoft 365 account.

Unfortunately I'm having trouble configuring the BT email settings. I have listed the settings below, however I'm able to send emails, just not receive any. 

Within my webmail, I have subfolders containing emails under 'Inbox' and these appear in outlook (with the emails), however any emails (at the root of Inbox) do not appear.

Microsoft have been looking to resolve this, but so far no success. Any help would be appreciated

Incoming Mail

  • Server:
  • Port: 993
  • Encrypton: SSL/TLS
  • Require logon using SPA - Not ticked

Outgoing Mail

  • Server:
  • Port: 465
  • Encrypton: SSL/TLS
  • Require logon using SPA - Not ticked
  • My outgoing (SMTP) server requires authentication - ticked
  • Use same settings as my incoming mail server - ticked.
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