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Message 1 of 3

Outlook on PC not connecting to server

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I use Outlook on my PC to download emails from Outlook.com. The software is just recently constantly asking for a password which I know is correct as I have used it to log onto Outlook via a webpage.

I phoned BT business helpdesk. The person said it was a known problem as Outlook has amended their security. It would cost me £149 to correct and I have just read a text to me that a BT Pro Setup consultation has been setup for 31 March 2023. This is 3 months way.  It is currently 20 December 2022. It must surely be possible for BT to solve this issue sooner than 3 months. Please help

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Message 2 of 3

Re: Outlook on PC not connecting to server

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@Paul_at_Redwood 

Welcome to the BT Residential Customers forum

As you are a business user, please could you post on the BT Business forum at http://business.forums.bt.com/

Thanks

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Message 3 of 3

Re: Outlook on PC not connecting to server

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I'll do that, thanks. 

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