cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
2,502 Views
Message 1 of 3

Outlook on android not syncing folders

 I have outlook on my android phone on which I have two accounts one  @SKY.com which works fine and all folders sync ok the other is my @btinternet.com in which the folders appear but no emails are in them 

I have the latest version of Outlook

As you can see the folders are there

 Screenshot_20221030-200246_Outlook.jpgScreenshot_20221030-194602_Outlook.jpg

This is what I get

0 Ratings
Reply
2 REPLIES 2
2,488 Views
Message 2 of 3

Re: Outlook on android not syncing folders

Have you checked that all the folders and contents are there when you log onto your account using webmail?

Have you checked that you have set up the email account as an IMAP account in Outlook?

Have you checked that you are using the correct settings in Outlook as per this link?

https://www.bt.com/help/email/manage-email-account/manual-settings/what-are-the-settings-for-outgoin....

Assuming that you have set it up correctly and all the emails are on webmail have you waited long enough for the BT email account fully synchronise with Outlook. Depending on how many emails you have this can take a considerable time the first time.

0 Ratings
Reply
2,480 Views
Message 3 of 3

Re: Outlook on android not syncing folders

I Use Outlook on my Laptop and they are all there 

I have setup the account using the advance option and instructions from BT web site

I have waited 2 days and still no update I receive main into the inbox

0 Ratings
Reply