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G121
Beginner
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Message 1 of 2

Outlook

Since this morning I keep getting the little grey password box on outlook when I send or receive. Yesterday it was all fine the by web mail is fine and I have not changed anything 

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gg30340
Distinguished Sage
Distinguished Sage
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Message 2 of 2

Re: Outlook

It is a BT server problem which has been going on for some time and the best advice when it happens is to do nothing, especially do not change passwords or delete the account from your device as that can cause more problems than it solves.

The first thing to do when it happens is check to see if you can log on to your email account via a web browser. If you can there is obviously nothing wrong with your password or account hence the advice to do nothing.

If the problem does not resolve its self after a day or two post back.

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