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daztop
Aspiring Contributor
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Message 1 of 2

POP3 login fails until webmail is used

A friend has asked me to look at a problem with her email.

 

When she tries to use POP3 (either on the laptop or the iPhone) to access her email, the login is rejected - even though the details are definitely correct.

 

Log into webmail with the same details and it works OK.

 

A few seconds after logging into webmail, the POP3 access then works - but only for a few minutes.

 

It looks like a recurrence of this issue that was claimed fixed by BT this time last year:

 

http://community.bt.com/t5/Other-BB-Queries/E-mail-password-rejection/td-p/234061/page/68

 

Anyone else seeing this issue again?  Anyone know how to fix it?

 

Cheers,

 

darren

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Distinguished Sage
Distinguished Sage
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Message 2 of 2

Re: POP3 login fails until webmail is used

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