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scrimper
Contributor
1,161 Views
Message 11 of 65

Re: Password Change

It does not say it has been blocked yet, it says 5 days time. as below.

 

"We emailed you at the weekend about the recent Yahoo! announcement. Yahoo! announced that a copy of certain user account information was stolen from its company’s network in late 2014. Yahoo! is the provider of some of BT’s customers email accounts and as your BT email is provided by Yahoo! we believe your account may have been affected.

 

In our recent email we strongly recommended you reset your password and security question as a precaution, especially if you haven’t updated it since 2014. We’ve noticed you haven’t reset your password and security question yet.

 

We take your security seriously so if you haven’t reset your password and security question in the next 5 days we’ll stop access to your account until it has been reset."

 

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Distinguished Sage
Distinguished Sage
613 Views
Message 12 of 65

Re: Password Change

Just change your password if you think you have to but as I have pointed out the email address that the email came from is not a BT email address It is a scam!!

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scrimper
Contributor
576 Views
Message 13 of 65

Re: Password Change

To be honest i have loads of scam emails and am pretty astute about knowing they are 'scams' but these BT ones are very convincing especially as it's been on the news about the BT-Yahoo breach. I can imagine quite a few people may be taken in by this scam I must warn my friends who use BT yahoo email.

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Distinguished Sage
Distinguished Sage
574 Views
Message 14 of 65

Re: Password Change

It is exactly because it has been on the news that the scammers are trying to capitalise on it.

 

Report back in five days if your account has been locked.

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Distinguished Sage
Distinguished Sage
548 Views
Message 15 of 65

Re: Password Change


@scrimper wrote:

To be honest i have loads of scam emails and am pretty astute about knowing they are 'scams' but these BT ones are very convincing especially as it's been on the news about the BT-Yahoo breach. I can imagine quite a few people may be taken in by this scam I must warn my friends who use BT yahoo email.


How is scaring you that your account will be locked after 5 days convincing? It has scam written in big red letters all over it.

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Alan_in_Hemel
Aspiring Expert
530 Views
Message 16 of 65

Re: Password Change

I have received this email and I think it is genuine as it does not contain any links and asks you to log into the BT web site to change your password.  I changed mine just in case. 

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deathaxe
Expert
501 Views
Message 17 of 65

Re: Password Change

No it is genuine as you can follow the page from BT.com.

 

What is hilarious is that BT send curt emails demanding that we do this and then the sodding webpage doesn't even work properly.

 

Typical BT, if I get locked out then I shall find them in breach on contract as I can't access my account and I'll head elsewhere.

 

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Distinguished Sage
Distinguished Sage
491 Views
Message 18 of 65

Re: Password Change

The page on BT.Com says

 

At BT, we take the security of our customers’ data and information extremely seriously.

Yahoo! recently announced that a copy of certain user account information was stolen from its company’s network in late 2014. Yahoo! is the provider of some of BT’s customers email accounts and we are investigating this with them.

If you were a BT Yahoo email account holder in 2014 and haven’t reset your password since then, as a precaution we advise that you change your passwords online and follow good password management practices.

 

Nowhere does it mention being cut off after 5 days.

Distinguished Sage
Distinguished Sage
488 Views
Message 19 of 65

Re: Password Change

BT have not demanded you do anything. They have advised you to change your email password. Any email that BT send out will NOT have any links or attachments in it and the do not say you will be cut off if you don't.

 

What do you mean "you can follow the page from BT.com"

 

What webpage is not working?

 

If you go to the BTMail button at the top of this page it takes you t the log on screen. There is a message there.

 

If you click on the link that is shown it takes you to this page 

 

http://bt.custhelp.com/app/answers/detail/a_id/39411/?s_cid=con_FURL_yahoosecure

 

with another link to this page

 

https://register.btinternet.com/cgi-bin/chpasswdsso

 

where you can change your password.

 

 

 

 

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deathaxe
Expert
487 Views
Message 20 of 65

Re: Password Change

So can we have an answer from a BT rep on the forum on is this legit or not as it would be nice on some clarification.

 

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