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Debscoll
Newbie
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Message 1 of 3

Password change not working

Hi I am trying to move my btopenworld email account on to my new phone I had forgotten password so tried to reset it. Each tone it goes to Bt ID I change password but it doesn’t change email password? I tried phoning BT guy put me on hold then hung up!!
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2 REPLIES 2
Distinguished Sage
Distinguished Sage
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Message 2 of 3

Re: Password change not working

https://community.bt.com/t5/Email/resetting-email-password-reset-bt-ID-password-instead/td-p/1869612

Particularly the post regarding using @btinternet.com rather than @btopenworld.com

 

Moderator
Moderator
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Message 3 of 3

Re: Password change not working

Hi @Debscoll,

I believe @licquorice is right.

When you are resetting your email make sure you put @btinternet.com instead of @btopenworld.com. 

Forgot login details

Thanks

DanielS

Community ModeratorDannyS
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