Password resetting problems

[LindaAustin]

I'm locked out of one of my email accounts. My husband is the main account ID person and we have logged in, and have unblocked the email account in question. But when we try to reset the password, and enter the main account ID - DOB, postcode & mothers maiden name, we get a message saying one or more of the responses is wrong. We've tried using a previous postcode, and my DOB & mothers maiden name - and combinations of these without success. Any ideas? Thanks

[RobbieMac]

Hi @LindaAustin,

Welcome and thanks for your post!

I'm sorry that you're having problems resetting the password for your email account.  As you are having issues resetting the password using the online journey we will pick this up and give you a hand from here.

I have sent you a private message with instructions on how you can send us over your details and we'll look into this for you. See: Private messages

Cheers,

Robbie