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Moderator
Moderator
346 Views
Message 51 of 124

Re: Phantom sub accounts

Hi Guys,

 

Thank you to all of you that have sent in their details. The BT Yahoo Mail team have enough details to get this investigated and are working on a solution. As soon as I hear any news I will post back on this thread.

 

Thanks

 

PaddyB

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unwina
Aspiring Expert
334 Views
Message 52 of 124

Re: Phantom sub accounts

thanks Paddy

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WillR
Aspiring Contributor
296 Views
Message 53 of 124

Re: Phantom sub accounts

Any update on this PaddyB?

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jonh46
Contributor
284 Views
Message 54 of 124

Re: Phantom sub accounts

 just been called by help desk and asked to create a sub account.

 

It worked ok so guess they have cracked the problem

 

 

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aoxm84
Expert
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Message 55 of 124

Re: Phantom sub accounts

I can't check this, the "You have reached the maximum number of secondary accounts" issue remains (0 used, 10 available).

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unwina
Aspiring Expert
275 Views
Message 56 of 124

Re: Phantom sub accounts

sadly I've had two confused calls from BT india over the last few days about some BT.ID login fault, it took quite a while to understand that he was talking about logging in to BT.com and using my BT.ID apparently conencted to the same VOL I reported the Sub account issue on. I think BT is very confused on what to do 

 

He did say the sub account issue was fixed but I've asked the poeple I think do know what they are doing and they said they would update my on Saturday.

 

I of course complained about that delay bu did not get any response from them - the last reponse I had was they had removed my phantoms but were working on the fix and I guess testing it.

 

I have heard nothing to suggest htis is fixed from the poeple I believe are managing the problem.

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aoxm84
Expert
272 Views
Message 57 of 124

Re: Phantom sub accounts

So are you brave enough to risk attempting to create a new sub account? 😉

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unwina
Aspiring Expert
262 Views
Message 58 of 124

Re: Phantom sub accounts

Nope, I've already lost most of the ones I wanted to use for 90 days or so not doing anything until I am told its good. The way I was told was that they needed to reset all my sub accounts first before they could fix it.

The last thing is I am expecting an email after my man has been trying to get me but i've either been out of the house or on the road and couldn't answer the phone. He said he would email that was 20 odd minutes ago so i'll let you know what he said if I can repeat it of course. ;-0
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pjb42
Aspiring Contributor
258 Views
Message 59 of 124

Re: Phantom sub accounts

BT Support called me today, saying they had made some changes and would I try again.

I did so, but hit the same error "You have reached the maximum number of secondary accounts".

I've emailed them my screenshots, and wait to see what will happen.

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unwina
Aspiring Expert
257 Views
Message 60 of 124

Re: Phantom sub accounts


@jonh46 wrote:

 just been called by help desk and asked to create a sub account.

 

It worked ok so guess they have cracked the problem

 

 



can you log into it and see it on your dashbourd. Hope so because it means we are getting to the point that it may be completed for me

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