I cannot send photo attachments by email from my Samsung S21. I have never had a problem before sometimes sending multiple attachments, some small files some quite large. Every attachment I send to my home desktop is reported as; "Couldn't send" on my mobile and gets sent to the Outbox. I can send a text only email and friends have sent photo attachments from their mobiles to my desktop email successfully. I have spoken to O2 my mob service provider and they have told me that it is a bt problem. Phone will send attachments to my outlook.com email address but not bt. Any thoughts please and who do I contact at BT.
are you using BT email or preferably 3rd party app like bluemail
I am using btinternet.com in Outlook. Never had a problem before and other users can send me their photos successfully. I also use outlook.com and receive pics from my mobile. I would phone BT but don't really know where to start. O2 say that is is a BT problem. I suppose there might be a setting somewhere in Samsung Android but wouldn't know where to start.
Don't use the Samsung email, use a web browser and log onto your BT email account using the link I posted.
Thank you, I have done that. The attachments will still not send. I have used this system for years and suddenly it has stopped working. I can send attachments to other email addresses and I can receive attachments from other senders but I cannot send an attachment to my own address.
Is it only photo attachments that you can not receive or does it also happen with document attachments?
I do not have any document or pdf files on my phone so have nothing to try with. I will send a pdf file to my phone and try and return it.