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Message 1 of 28

Photo attachments won't send from Smart Phone.

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I cannot send photo attachments by email from my Samsung S21.  I have never had a problem before sometimes sending multiple attachments, some small files some quite large. Every attachment I send to my home desktop is reported as; "Couldn't send" on my mobile and gets sent to the Outbox. I can send a text only email and friends have sent photo attachments from their mobiles to my desktop email successfully. I have spoken to O2 my mob service provider and they have told me that it is a bt problem.  Phone will send attachments to my outlook.com email address but not bt.  Any thoughts please and who do I contact at BT.

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Message 2 of 28

Re: Photo attachments won't send from Smart Phone.

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are you using BT email or preferably 3rd party app like bluemail

 



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Message 3 of 28

Re: Photo attachments won't send from Smart Phone.

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I am using btinternet.com in Outlook.  Never had a problem before and other users can send me their photos successfully.  I also use outlook.com and receive pics from my mobile. I would phone BT but don't really know where to start. O2 say that is is a BT problem. I suppose there might be a setting somewhere in Samsung Android but wouldn't know where to start.

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Message 4 of 28

Re: Photo attachments won't send from Smart Phone.

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Have you tried sending photos using the BTMail logon instead of using Outlook to see if it is an Outlook problem?

BTMail 

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Message 5 of 28

Re: Photo attachments won't send from Smart Phone.

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Thank you.  Yes I have and nothing there.  Samsung email sates "Couldn't send".

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Message 6 of 28

Re: Photo attachments won't send from Smart Phone.

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Don't use the Samsung email, use a web browser and log onto your BT email account using the link I posted. 

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Message 7 of 28

Re: Photo attachments won't send from Smart Phone.

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Thank you, I have done that. The attachments will still not send. I have used this system for years and suddenly it has stopped working.  I can send attachments to other email addresses and I can receive attachments from other senders but I cannot send an attachment to my own address.

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Message 8 of 28

Re: Photo attachments won't send from Smart Phone.

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Is it only photo attachments that you can not receive or does it also happen with document attachments?

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Message 9 of 28

Re: Photo attachments won't send from Smart Phone.

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I do not have any document or pdf files on my phone so have nothing to try with. I will send a pdf file to my phone and try and return it.

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Message 10 of 28

Re: Photo attachments won't send from Smart Phone.

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I have successfully sent an email with a document file attached.

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