cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
867 Views
Message 1 of 5

Please stop 'protecting' my email account BT!!!!!!

Whilst I appreciate that you may have your reasons, please please please please puuuuuurrrlllllleeeeeeeeeease stop protecting my email account. Twice in two evenings now. I've run all the checks that you wish me to do, and nothing is untoward.

My account is probably now getting more and more at risk as at some point I'm not going to be able to remember what password I'm using and will have to take a photo of it!

I'm not sure if you are doing it because occassionally I use a VPN, or what... but please dont.

Mucho thanko

0 Ratings
Reply
4 REPLIES 4
808 Views
Message 2 of 5

Re: Please stop 'protecting' my email account BT!!!!!!

Welcome to the forum. Bear in mind this is largely a customer self help forum. To give your more help can you be more specific about what is happening?

If you like a post, or want to say thanks for a helpful answer, please click on the Ratings icon. If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted solution’
0 Ratings
Reply
773 Views
Message 3 of 5

Re: Please stop 'protecting' my email account BT!!!!!!

Thanks for the reply.

I wish I knew what was happening, as I all I get is an email from BT saying they have 'protected' my email account and I have to follow various procedures to enable me to reset my password. Once I've reset it, everything works again (after then changing the password on my phones, computers etc etc)... until it decides that it is going to 'protect' it again... and the process has to be carried out once more.

0 Ratings
Reply
744 Views
Message 4 of 5

Re: Please stop 'protecting' my email account BT!!!!!!

@BlueMeany  Did this email invite you to login to your MyBT or did it include a link which you used?

0 Ratings
Reply
736 Views
Message 5 of 5

Re: Please stop 'protecting' my email account BT!!!!!!

Stop using a VPN when accessing email, totally pointless and just upsets BT mail systems.

 

0 Ratings
Reply