04-12-2011 14h43 - edited 04-12-2011 14h45
Just call 0800 800 150, have your account number handy, and select broadband, billing.
Or try live chat here, follow the links http://bt.custhelp.com/app/contact
Polite request to forum members who may have the same or similar problem. Please could you create your own thread on this forum, and avoid hijacking this thread.Otherwise its likely your problem will not be resolved, as it may have a different cause, and it also makes it difficult for forum members, who are trying to help the person on this thread. See How to post a new question