Premium email address has disappeared from my account

[malcolmleigh]

Hi, I've had premium email for a long time with several different email addresses and no problems. In the One of these email addresses has now  disappeared. I can't log into it through outlook or Gmail and if if I logon to myBT I see my other email addresses but not this one. BT is still seeing the address as it wouldn't let me create a new account with that address but said the address was in use. Could you please help.

[PaddyB]

Hi @malcolmleigh,

Welcome to the Community and thank you for posting. I'm sorry if you can't access one of your BT Email addresses.

When was the last time you were able to sign into that address?

Thanks,

Paddy

[malcolmleigh]

Hi Paddy, April 3 is my last recieved email.

[JohnC2]

Hi @malcolmleigh, sorry that you can't access one of your email addresses. I've sent you a Private Message so you can get in touch with the Mod team and we'll be happy to help you with this.

Cheers

John