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Expert
Posts: 922
Registered: ‎27-01-2011
0
Accepted Solution

Primary Email address

As of this afternoon I cannot log in to my primary Email address *********   @btinternet.com  

 

Invalid username or password.  Which it is not.

 

My sub-account  ********** @btinternet.com   logs in fine.

 

Any help appreciated thanks.

Distinguished Sage
Posts: 14,512
Registered: ‎10-12-2012
0

Re: Primary Email address

How are you trying to access your email, is it via an email client or webmail?

 

Have you seen this link

 

http://bt.custhelp.com/app/answers/detail/a_id/39411/

Guru
Posts: 4,570
Registered: ‎04-02-2010
0

Re: Primary Email address

Hi Pat,

 

Is it the same on phone, tablet and PC, or just one/both?

 

Do you sign into your mail on your PC on the BT sign in page, or do you use say Thunderbird, Outlook Express etc?

 

See if its same in the morning, and post back.

AQ.
"Welcome to Royston Vasey - You'll never leave."

Expert
Posts: 922
Registered: ‎27-01-2011
0

Re: Primary Email address

[ Edited ]

Hi GG30340,

 

  I use webmail, I also use Incredimail as a ? webmail client. In 4 years I have never had this problem before!

 

I tried your link, there is so much there I will have to read it all tomorrow.

 

 I'm OK on computers until it gets technical like this... :smileysad:

 

 

Guru
Posts: 4,570
Registered: ‎04-02-2010
0

Re: Primary Email address

[ Edited ]

Patty-L wrote:

Hi GG30340,

 

  I use webmail, I also use Incredimail as a ? webmail client. In 4 years I have never had this problem before!

 

I tried your link, there is so much there I will have to read it all tomorrow.

 

 I'm OK on computers until it gets technical like this... :smileysad:

 

 


Ahem, er I think you're one of the quickest learners that walks the boards of this forum Pat :smileywink:

AQ.
"Welcome to Royston Vasey - You'll never leave."

Expert
Posts: 922
Registered: ‎27-01-2011
0

Re: Primary Email address

[ Edited ]

Hi  AQ

It is the same on the phone and PC ? the Tablet  as I am not friends with it at present and it is off !!!

 

I sign in on the BT sign in page or Incredimail  I use both. same E mail address

on both.   I will try again in the morning after a good nights sleep (I hope)

 

Edit

Yes  Tablet as well  "sign in failed"

Guru
Posts: 4,570
Registered: ‎04-02-2010

Re: Primary Email address

Hi Pat,

 

Might be worth just changing your password in the morning and seeing what happens then.  If that does crack it, you will of course have to change the password on all of your devices [including your Tablet !!].

AQ.
"Welcome to Royston Vasey - You'll never leave."

Expert
Posts: 922
Registered: ‎27-01-2011
0

Re: Primary Email address

Hi AQ,

I will do that thanks, and will post back here with the outcome.
Guru
Posts: 4,570
Registered: ‎04-02-2010
0

Re: Primary Email address

Hi Pat,

 

I'm sure we'll sort it :smileyhappy:

AQ.
"Welcome to Royston Vasey - You'll never leave."

Expert
Posts: 922
Registered: ‎27-01-2011
0

Re: Primary Email address

[ Edited ]

I was unable to change the password myself this morning, after inputting the security questions which it wouldn't accept, it said "contact helpdesk".

 

So I went on live chat the gentleman was very helpful and said my account was locked due to security reasons.

 

 ( I did have a suspect Email yesterday which I deleted, when I saw it.)

 

He gave me a new password-- is it advisable to now change this password as it is relevant to me and easy to remember.

 

The computer email is now sorted,

 

  I can see no way of changing only the password  on the tablet or  phone both Android, so should I delete the Email address and old password account, and reinstall with new password.

Thanks.