An earlier post i submitted https://community.bt.com/t5/Email/Primary-email-has-been-deleted/m-p/1679271#M47602 now marked as solved regarding my primary email being delted by BT. When i spoke to the moderator on the phone who did also sort the broadband speed problem , he said because it's been deleted they can't do anything about it, told me i'd just have to create a new mail account if i want keep using BTMail. I explained to him that i wasn't able to create a new one cos the manage email option was'nt available. He asked if my primary id had been verified, which at that time wasn't, so he told me i'll need to do that to be able to access the mamage mail option. I have since verified the Primary ID and can now access the manage option, and iv'e even created a new email address sucessfully, and it says i have used 4 of my available 11 email addreeses and supposed primary email is still listed there, but when i sign in it opens BTmail webmail window up and says "error no inbox associated with this account", so if it's supposed to have been deleted, why is it still listed in the manage section?. Ive even tried to log in with BT-Yahoo of which two of my other mail addresses use and are ok, and it says password incorrect, and logging in with the 2 BTYahoo accounts the account info is still showing the supposed deleted one as primary for the account.. I hope one of you mustard mod guys will be able to sort it out and finally put it to bed or at least explain why it's stil exists and hasn't in fact been deleted when i was told it was!!. P.S i even tried sending an email to it from another account and got no error message back from mailer daemon saying it's failed to be delivered, so it's obviously going somewhere??.. Please help guys!!..
Solved! Go to Solution.
I'll take ownership of this for you.
Log into your BT ID and check to see the email you mentioned. When you scroll down, you will see that it has been deleted. Look for the reactivate button. Press that and let the page load. Come back and let me know if you can get in ok.
If you want to change a BTYahoo email password use this link.
In BTMail see this link
See link for info.