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Message 1 of 6

Problem getting to login screen

I go to "bt.com" and select "email" menu top/right. It times out, not going to the login screen. This happens on laptop and phone. I am running the "BT Email" app on my phone and this allows access to the emails. Can anyone advise how to get a login screen.

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Message 2 of 6

Re: Problem getting to login screen

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Message 3 of 6

Re: Problem getting to login screen

I have tried this but the same thing happens

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Message 4 of 6

Re: Problem getting to login screen

I have just had a thought and found the problem. I have my WIFI through EE and it fails to get the login page. My phone uses Tesco mobile and it works using this. I can now access it, but why doesn't BT.COM work via EE

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Message 5 of 6

Re: Problem getting to login screen

Try clearing the history and cookies from you browser. If it has the option "Clear from all time" or something similar use that option.

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Message 6 of 6

Re: Problem getting to login screen

This is happening on 2 laptops (win7 and win11) and 2 android phones. The win11 and 2 phones stopped about a week ago and the win7, which had not been used for about a month, as soon as it was switched on on Friday

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