Hi I am hoping someone can help.
Today, out of the blue my Outlook for Mac client stopped connecting to email.
I can access mail fine using the web client.
Probably foolishly now having read some of the threads, I have reset the password and can still access mail via the web but cannot via Outlook for Mac. I have deleted the Outlook account and tried to reset it, but I am getting ...
Unable to sign in. Check your credentials and try again.
I cannot set the mail up on Mail for Mac either.
Has anyone any advise on this one ?
Solved! Go to Solution.
I assume you are a current BT Broadband customer, or are paying for BT Premium mail?
The problem you describe, has been going on for years, and normally sorts itself out within a couple of days, provided you do not keep changing your password.
I'm a BT Broadband customer.
If you look at the posts on this forum, its an ongoing issue. Provided you can login to webmail, then make a note of the password you are using.
Then wait until tomorrow, and set up your email clients, one at a time, with the correct login details, and it should be fine. People have said it seems to take a long time for any changes to propagate to all the servers.
I use Gmail, which does not seem to suffer from this problem.
Well the advice worked, didn't take a day, managed to get it all accepting new password last night. Thanks again for the advice.