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Beginner
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Message 1 of 6

Problem with Outlook for Mac email client, webmail all OK

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Hi I am hoping someone can help.

Today, out of the blue my Outlook for Mac client stopped connecting to email. 

I can access mail fine using the web client.

Probably foolishly now having read some of the threads, I have reset the password and can still access mail via the web but cannot via Outlook for Mac. I have deleted the Outlook account and tried to reset it, but I am getting ...

Unable to sign in. Check your credentials and try again.

I cannot set the mail up on Mail for Mac either.

Has anyone any advise on this one ?

Thanks

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Distinguished Sage
Distinguished Sage
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Message 2 of 6

Re: Problem with Outlook for Mac email client, webmail all OK

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@BrianJH 

I assume you are a current BT Broadband customer, or are paying for BT Premium mail?

The problem you describe, has been going on for years, and normally sorts itself out within a couple of days, provided you do not keep changing your password.

 

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Beginner
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Message 3 of 6

Re: Problem with Outlook for Mac email client, webmail all OK

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Hi Keith,

I'm a BT Broadband customer.

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Message 4 of 6

Re: Problem with Outlook for Mac email client, webmail all OK

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@BrianJH wrote:

Hi Keith,

I'm a BT Broadband customer.


If you look at the posts on this forum, its an ongoing issue. Provided you can login to webmail, then make a note of the password you are using.

Then wait until tomorrow, and set up your email clients, one at a time, with the correct login details, and it should be fine. People have said it seems to take a long time for any changes to propagate to all the servers.

I use Gmail, which does not seem to suffer from this problem.

 

 

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Beginner
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Message 5 of 6

Re: Problem with Outlook for Mac email client, webmail all OK

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Thanks will give this a go.

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Message 6 of 6

Re: Problem with Outlook for Mac email client, webmail all OK

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Well the advice worked, didn't take a day, managed to get it all accepting new password last night. Thanks again for the advice.

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