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MikeyDredd
Beginner
753 Views
Message 1 of 3

Problem with Security Question and setting favourite email

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I am trying to reset my son's email password but the answer to my security question is not being recognised. I have tried lower case, upper case and combinations but with no joy. i'm not even sure that the question asked is the one that I set.

I'm also having problems setting my email as the favourite. i just seem to be going round in circles. I have looked at several posts on this subject but none have solved the problem.

Any ideas ?

 

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2 REPLIES 2
NeilO
Moderator
Moderator
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Message 2 of 3

Re: Problem with Security Question and setting favourite email

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@MikeyDredd Thanks for posting and welcome to the BT.com community forums. I've sent you a Private Message with details on how you can get in contact with the mod team and we'll be happy to help you get this sorted.

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DavidM
Moderator
Moderator
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Message 3 of 3

Re: Problem with Security Question and setting favourite email

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Hi @MikeyDredd ,

Thanks for letting me know this is sorted. Appreciate the message.

All the best

David

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