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jethro
Contributor
276 Views
Message 531 of 582

Re: YAHOO outage + failure to send e-mails from clients

Have just tried to send e-mails from two clients ( TypeApp on Android and Outlook on Windows ) both failed !

I have not been using the clients for some time as was fed up with problems - however did test TypeApp client 3 days ago and it worked OK for sending

This is all par for the course - I am reluctant to change my password - for security purposes - because of the ongoing erratic performance of BT Yahoo e-mail

No-one in BT seems to take our issues seriously.

So back to Webmail!

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gbloye
Newbie
264 Views
Message 532 of 582

Re: YAHOO outage + failure to send e-mails from clients

Same problem here! Mail.btinternet.com unaccessible from Mac, iPhone or iPad since 05:15 this morning. Works on website only.

BT deny any problem. Again!

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pmhamilton28
Aspiring Contributor
256 Views
Message 533 of 582

Re: YAHOO outage + failure to send e-mails from clients

Exact same problem. All fine until 5:45 this morning when Android App started getting authentication errors. Just spoke with BT support who claim as long as the web site access is working then all is good. They said that the problem must be with the app which they don't support. Funny that both outlook on windows and the Android client both have the same issue. Perhaps that's a clue that there is something wrong at a common point - possibly where the authentication is happening.

To be honest it was a disappointing response from BT (but not totally unexpected) and the approach seems to be it's somebody else's problem.

If any moderator looks at this, perhaps they can do something internally?

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RichardB1
Beginner
232 Views
Message 534 of 582

Re: YAHOO outage + failure to send e-mails from clients

have exactly the same issue as of 6am this morning. After a live chat and two tech support calls its being referred to their email "specialist"  to call me back later today. I did like their first response that was to get me to call Apple as it was obviously an app issue as i can log in via my browser....

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Sheffnet
Contributor
222 Views
Message 535 of 582

Re: YAHOO outage + failure to send e-mails from clients

BT always respond "if webmail is working then there's no fault".

This is clearly a lie.

It's nothing to do with our email clients or passwords. It's totally down to something going wrong at BT.

No one should go to any trouble changing passwords or setting up different email clients. The service comes back after so long - sometimes hours, sometimes days - without anyone having to make any changes at all.

My amateur theory is that they have a number of servers and that they keep switching from one to the other so that they are not always using the same server. However, one of them has a problem with it and it fails. Maybe some users are on this server whilst others are on different ones.

If BT were serious about providing a professional service they would deduce which customers are having problems and at what times and they ought to be able to work out which server is the faulty one.

For a number of years, they have shown no interest in fixing the service.

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manintheknow
Aspiring Contributor
218 Views
Message 536 of 582

Re: YAHOO outage + failure to send e-mails from clients

Gosh that sounds familiar.  I can imagine a meeting room in BT Towers where a group of people tasked with solving this are just pointing at each other and saying "it's their fault".  I've come to the situation where I accept it's NOT a 24/7/365 service.

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stewartv
Contributor
217 Views
Message 537 of 582

Re: YAHOO outage + failure to send e-mails from clients

+1 to Sheffnet

Its been going on for years and BT just seem to ignore the issue but quite happily charge for the service.

It is interesting how they re-enabled the mail forwarder option so you can use GMail or any other mail provider which all seem to work with Outlook, Thunderbird etc.

Is this still all the 'old' customers who were on the original BTYahoo or is it also affecting new customers who were migrated to the BTMail. If only the former, why on earth can they not migrate all the legacy customers onto a more stable platform?

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manintheknow
Aspiring Contributor
211 Views
Message 538 of 582

Re: YAHOO outage + failure to send e-mails from clients

I think if was as simple as BT Yahoo mail or BT Mail users it could be resolved. If it was server hardware or capacity related it would be a one-off event, so that leaves us with a software contention issue which could be nigh impossible to find.
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pmhamilton28
Aspiring Contributor
208 Views
Message 539 of 582

Re: YAHOO outage + failure to send e-mails from clients

I was due to be migrated in 2014. They tried a couple of times, each failing. I did ask when trying to get a sensible response from them re the client log on problems about their migration. The response was that BT Yahoo was working much better now. Perhaps BT mail is worse? You wouldn't think it was so difficult. It's not like email servers are new tech!

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pmhamilton28
Aspiring Contributor
102 Views
Message 540 of 582

Re: YAHOO outage + failure to send e-mails from clients

so, after working for a day, the problem has returned. Going to try support tonight if still not working, else will try raising a complaint about the service, though I'm not expecting much via that route given the claim that they don't support third party app access . 

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