As predicted e amil address removed, this is due to forum rules not allowing publication of personal information, eg e mail, account number, complaint number etc. I wonder if you could tell us where to find his e mail address.
A simple search of the Internet for CEO of BT will get you what you are looking for!
You may find the link that you posted is also removed because it could be seen by the forum moderators as breaching the forum rules and guidelines that I'm sure you read and you agreed to when you signed up to the forum.
"Any posts with a link directing users to any information or content that, if posted on the forum, would constitute a violation of the Guidelines or Conditions of Use will be deleted."
In which case I suspect you are not on the BTyahoo mail system but rather BTMail. Is there any Yahoo branding on the webmail page?
No nothing Its just branded as BT I have been with them for many years so its an old account not that that seems to mean anything to them Randomly opened Outlook this morning and its downloaded a lot of mail from yesterday then stopped again
ok finallly there may be light at the end of the tunnel I got a reply following my email to theiir CEO
I believe we’ve found a data mismatch on one of our background systems which may be causing the problem. We should be able to fix this shortly, and we’ll then need to ask you to do a password reset.
Thsi has now been done however... there is also an issue in Outlook if you have an exchange account
Basically I had to remove all my email accounts, remove the Simplified Account Creation feature through regedit, and you get back to the old add an account settings Add your exchange accounts last and it seems to work