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Twitcher
Beginner
336 Views
Message 1 of 8

Problems connecting to email

Having problems connecting to BT email  The problem occured yesterday  Have tried changing password and using different search engines Normally use IE but have tried Chrome and Edge  It sometimes connects but continues to cause problems  Windows diagnostic check tells me that network set up is OK on computer and fault is with BT  (Error Code temporary DNS errer INET_E_RESOURCE_NOT_FOUND)  Any help will be greatly appreciated as I am a complete techno phobe

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7 REPLIES
Moderator
Moderator
256 Views
Message 2 of 8

Re: Problems connecting to email

@Twitcher are you logging into webmail at www.bt.com/mail ?

Community ModeratorNeilO
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Please avoid contacting us (moderators) via private message, for account/fault issues, unless invited to do so. The community will be able to help answer your question so we encourage you to create a new thread if you can’t find the answer from existing discussions. The moderators will be around to lend a hand should the community not have the answers. Thank You
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tickhill
Expert
242 Views
Message 3 of 8

Re: Problems connecting to email

Re advice from Moderator to ensure login at www.bt.com/mail then the answer is that does not work

The result is:  

This site can’t be reached

samlfed.bt.com took too long to respond.

Try:

ERR_CONNECTION_TIMED_OUT
 
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Twitcher
Beginner
238 Views
Message 4 of 8

Re: Problems connecting to email

Yes , still having problems with connecting to email. Some times it works and other times it does not..
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Twitcher
Beginner
185 Views
Message 5 of 8

Having mega problems connecting to BT email

Having problems connecting to my BT mail. Finding it very difficult to get through to check emails.  Normally I use IE but have tried other search engines including Chrome and Edge.  Keep getting message Error Code INET_E_RESOURCE_NOT_FOUND Windows diagnostics tells me that my computer is configured correctly Samfeld BT is not responding. Have spoken to BT who tell me that because I can still receive and send emails on my iphone and ipad the fault is with my desktop settings.  Can anybody please advise on how get onto to settings and fix problem.  I am a bit of a techno phobe.   Thanks in anticipation

 

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Twitcher
Beginner
127 Views
Message 6 of 8

Cannot connect to BT mail on IE. Have to use google I would prefer to use IE is there a solution?

Having mega problems connecting to my BT email on IE.  Having entered email address and password it just will not connect with message samfeld BT is not responding. No problems getting through with Google though             could their be a problem with my IE settings.. Have cleared my cache on IE but this has made no difference  Any help would be appreciated

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Distinguished Sage
Distinguished Sage
120 Views
Message 7 of 8

Re: Cannot connect to BT mail on IE. Have to use google I would prefer to use IE is there a solutio

I have moved your post onto your previous thread so that anybody trying to help can see the history of your problem.

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New_To_UK
Aspiring Expert
91 Views
Message 8 of 8

Re: Cannot connect to BT mail on IE. Have to use google I would prefer to use IE is there a solutio

IE is not supported on BT Yahoo mail anymore pretty much Microsoft themselves want to get rid of it -  use Edge, Firefox or Chrome ideally.  

https://uk.help.yahoo.com/kb/bt/mail-for-desktop/SLN4556.html?impressions=true

 

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