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dave1749
Beginner
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Message 1 of 3

Problems re-establishing email on ipad air 2 after password change.

After a password change I now cannot view my email account on ipad air2. The BT server is not having any of it. The server has reluctantly accepted the password change on Microsoft Outlook although it is still asking for the password everytime I log in. Any ideas please.

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Distinguished Sage
Distinguished Sage
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Message 2 of 3

Re: Problems re-establishing email on ipad air 2 after password change.

Turn off iPad and shut down MS Outlook and any other devices that have mail clients polling the server. Change the password again, wait 30 minutes and then try devices one at a time with the new password, do not turn on second device until first has accepted password.

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dave1749
Beginner
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Message 3 of 3

Re: Problems re-establishing email on ipad air 2 after password change.

Hi There,

Thank you for your suggestion. Have only just had a chance to try this out.

State of play so far :- Changed password, have access to MYBT and email on Windows Laptop, also have access to email on Outlook (Windows Laptop). No luck I'm afraid with ipad.

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