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geoff27
Newbie
11,006 Views
Message 1 of 15

Problems with BT Mail on an iPad

Until recently I was using BT Yahoo Mail on my iPad (which runs iOS7), but with the shift to BT Mail I can no longer send emails from my iPad. I receive everything but cannot send. I've tried deleting the account and setting it up again but that makes no difference: I keep getting an error message that my username or password are wrong. I've used the same username and password on my laptop with no problems. How do I sort this out?

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14 REPLIES 14
Distinguished Sage
Distinguished Sage
11,003 Views
Message 2 of 15

Re: Problems with BT Mail on an iPad

does this help http://bt.custhelp.com/app/answers/detail/a_id/44917/~/bt-email%3A-what-are-the-settings-for-outgoin...



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geoff27
Newbie
10,997 Views
Message 3 of 15

Re: Problems with BT Mail on an iPad

Thanks, I've already looked at that, but it doesn't help. My settings are as specified in that link.

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Moderator-Retired
10,929 Views
Message 4 of 15

Re: Problems with BT Mail on an iPad

Hi geoff,

 

Thanks for your post. 

 

Can you take a look here for help with your email settings. Let me know if this doesn't help Smiley Happy

 

Cheers,

OlgaC 

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dmb7
Beginner
10,901 Views
Message 5 of 15

Re: Problems with BT Mail on an iPad

I am having exactly the same problem as you! I too have deleted the account and added it. Can receive but not send from my iPad but can from laptop! I need help but BT not proving too helpful! Hopefully someone out there has a solution for us!
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dmb7
Beginner
10,897 Views
Message 6 of 15

Re: Problems with BT Mail on an iPad

Sorry still can't send emails from my iPad. All the settings are as shown in your screen shots?
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stevebrass
Expert
10,879 Views
Message 7 of 15

Re: Problems with BT Mail on an iPad

I have problems with Ipad and IOS 7.

 

Deleting the mail account and re-installing on the Ipad seemed to fix it BUT not immediately - for some reason took about 10 minutes or so.

 

re the link Olga sent - the mail.btinternet.com is shown as the primary server (last but one screen shot)?

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Brighton9
Newbie
10,869 Views
Message 8 of 15

Re: Problems with BT Mail on an iPad

Hi

 

I've got the same problem and I have followed all of the instructions.  Please sort this out or I will have to change email client.

 

Thanks

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Guru
10,865 Views
Message 9 of 15

Re: Problems with BT Mail on an iPad

I have no problem with my Ipad. Has this happened recently what error messages do you receive?
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dmb7
Beginner
10,854 Views
Message 10 of 15

Re: Problems with BT Mail on an iPad

"Cannot send mail user name or password is incorrect" ....! Neither are and work perfectly well on BT Mail on the laptop.
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