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Amnawr
Aspiring Contributor
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Message 1 of 2

Problems with the Windows mail app

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Hi,

I was having issues with my BT mail using the Windows mail app and ended up deleting the account and reinstalling it. Since doing that, the folders that I had set up on the Windows mail app are there however they don’t contain any emails.

If I connect to BT mail direct, it’s all there.

I have configured the Windows mail app as follows,

Incoming server mail.btinternet.com:993:1

Outgoing server mail.btinternet.com:465:1

And IMAP4

Any ideas why it’s is not working.

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gg30340
Distinguished Sage
Distinguished Sage
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Message 2 of 2

Re: Problems with the Windows mail app

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Make sure all the settings are correct as per this link

What are the settings for outgoing and incoming BT Email servers? | BT Help

and also have a look at this link which show how to force the app to sync

Email won't sync in Windows 10 Mail app (microsoft.com)

If all else fails try a different email client/app such as Thunderbird.

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