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Message 11 of 20

Re: A strange one this. E mail expert needed

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If it is just Gmail, that is a bit strange.

Are you sure you haven't blocked the Gmail domain in any of your devices and webmail, or set any rules to move Gmail emails?

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Message 12 of 20

Re: A strange one this. E mail expert needed

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I think I detect a hint of sarcasm there.

 

Read my reply carefully. I belive when it happened to me, I did that by accident.

The learning curve was arduous.

 

I worked in transport, not the dynamics of blotting spamming puffins out of my life.

Also, I don't recall the response being made for your entertainment.

 

 

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Message 13 of 20

Re: A strange one this. E mail expert needed

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Yes. All those issues checked & I believe eradicated.

I don't get why they appear briefly in my BT on line web email inbox and download into my windows live mail inbox briefly but then disappear promptly, usually before I can click on them to read. Also just happened to my BT inbox on my android phone!

Bit concerned something else might be happening, worst case scenario 3rd party interception?? But no idea on cause or solutions ?

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Message 14 of 20

Re: A strange one this. E mail expert needed

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@Soxer wrote:

I think I detect a hint of sarcasm there.

 

Read my reply carefully. I belive when it happened to me, I did that by accident.

The learning curve was arduous.

I worked in transport, not the dynamics of blotting spamming puffins out of my life.

Also, I don't recall the response being made for your entertainment.


I read your reply to @Andy_N 's assertion that blocking senders was a waste of time, and that you advocated blocking domains instead. Apologies if that wasn't the case.

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Message 15 of 20

Re: A strange one this. E mail expert needed

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You misread. I made the mistake of blocking domains and when it came to solving why e mail from my phone (gmail account) wouldn;t go to BT internet then it's how I doscovered it.

 

I blocked a spam that had g mail and blocked the domain.  I did not advocate blocking  a domain.

 

 

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Message 16 of 20

Re: A strange one this. E mail expert needed

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@AndyWalks121 wrote:

Yes. All those issues checked & I believe eradicated.

I don't get why they appear briefly in my BT on line web email inbox and download into my windows live mail inbox briefly but then disappear promptly, usually before I can click on them to read. Also just happened to my BT inbox on my android phone!

Bit concerned something else might be happening, worst case scenario 3rd party interception?? But no idea on cause or solutions ?


If the domain was blocked by BT, emails from that domain should not even get to your inbox let alone be deleted from it.

Check that none of your devices email clients/app have a blocking option. This would allow the email to be get to your webmail Inbox but as soon as it gets there, the email client/app would "kick in" and delete it as a blocked domain.

You should also check any Antivirus/Malware product that you may have to see if it has an option to scan/block emails and email domains.

If you don't have any of the above you should try disabling all your devices email clients/apps so that they are not receiving emails and have some one with the errant domain send you an email to see if it gets through. If it does you know it is a devices email client/app causing the problem. If it doesn't get through the problem is with BTMail and we can get the BT email team to investigate.

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Message 17 of 20

Re: A strange one this. E mail expert needed

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Thanks for taking time to think about this and get back to me several times. Think I've now sussed it was my Windows Live mail Safety Options that may have caused the problem i.e. set on 'High' to catch most junk mail and then also having selected 'permanently delete suspected junk mail' - but its been this way for a long time as far as I can recall and only recently been classifying all gmail and some aol email traffic, even from my contacts, to be caught under these 'rules' which seems a bit extreme? Option now set to 'Low' which appears to have resolved the issue.

Now just need to figure out a way, if possible, to rescue any/all gmail I've been sent in last month that has been deleted because of these settings?

Cheers

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Message 18 of 20

Re: A strange one this. E mail expert needed

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Unfortunately it will not be possible to recover the deleted emails if you have configured wlm to permanently delete them.

It's never a good idea to set a rule to permanently delete suspected spam, rather just move them where they can be inspected for false positives before manual deletion.

Mail that BT consider true spam will never reach your inbox or spam folder in any case, it is only indeterminate mail that will do so.

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Message 19 of 20

Re: A strange one this. E mail expert needed

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@Soxerwrote:

They might use the same domain though.

 

A lot of them are using well established ones like Tesco. Think on that.


Can you explain what you mean?

Virtually all spammers don't use "domains" as such, they spoof the email address and can use any domain, including ridiculous ones with random digits - that's to try to thwart anti-spam systems.

Their spamware can also set the domain to be that of the recipient, and although not as common as it was - spoof the sending email address to match the recipient, making it seem like you're sending to yourself.

Spammers often "choose" well known domains like gmail/hotmail/yahoo etc - because millions of people use these systems. Spammers sometimes deliberately target company email domains (though this again is not as common as it was). They send vast amounts of spam using these domains either to make the company look bad or to actually cause them harm. Some ISPs have actually blocked large company emails due to the incompetence of the ISP management system and misundertanding by the IT people. I can name a couple, including one with the same word repeated. It took them weeks to unblock.

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Message 20 of 20

Re: A strange one this. E mail expert needed

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Next time I get one telling me I've won a gift card and it's got a well known company domain as a sender, I will let you know.

To clarify the point (which you also did) they will use gmail etc also. So making the mistake like I did of blocking the domain then shuts off your incoming mail from those on g mail you actually want to hear from, Aunti Rosie for example.

 

 

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