cancel
Showing results for 
Search instead for 
Did you mean: 
Al_W
Aspiring Contributor
119 Views
Message 1 of 6

Re: BT Mail IMAP Sign in fails

Go to solution

Same problem happened to me yesterday when trying to set up my wife's email on her Android phone [using Outlook].

Just keeps coming back saying username or password is wrong [which it isn't] but she can still login to her account on webmail on our desktop computer.

Tried accessing her account using chrome on the phone but wouldn't accept username/password on that either [same username and password that is accepted using chrome on the desktop !]

Any ideas or do I just have to keep trying till BT get round to fixing it?

thanks

A

 

 

 

0 Ratings
Reply
5 REPLIES 5
Distinguished Sage
Distinguished Sage
110 Views
Message 2 of 6

Re: BT Mail IMAP Sign in fails

Go to solution

If she can log on via a web browser on your PC but she can not log on via a web browser, Chrome, on her phone it would appear that the problem is not with the IMAP servers.

When you tried Chrome on the phone were you using a wireless connection or the 3g/4g phone connection?

When you log on via your computer are you entering the user name and password or is it stored on the computer?

Are you using the BT log on page.

BT Email

0 Ratings
Reply
Al_W
Aspiring Contributor
97 Views
Message 3 of 6

Re: BT Mail IMAP Sign in fails

Go to solution
Was using a wireless connection on phone
Logging on via computer, username and password is stored in vault on computer.
A
0 Ratings
Reply
Al_W
Aspiring Contributor
96 Views
Message 4 of 6

Re: BT Mail IMAP Sign in fails

Go to solution
PS - Was using the BT login page
A
0 Ratings
Reply
Highlighted
Distinguished Sage
Distinguished Sage
94 Views
Message 5 of 6

Re: BT Mail IMAP Sign in fails

Go to solution

@Al_W wrote:
Was using a wireless connection on phone
Logging on via computer, username and password is stored in vault on computer.
A

When setting up the phone, are you 100% sure that you are using the same log on and password that is stored on your computer. Are you able to view the stored details to confirm it is the same as you are entering on the phone?

Have you tried turning off wireless on the phone and seeing if you can log on via Chrome on 3g/4g?

0 Ratings
Reply
Al_W
Aspiring Contributor
91 Views
Message 6 of 6

Re: BT Mail IMAP Sign in fails

Go to solution
Thanks gg30340
Just checked the vault password....turns out that the Mrs changed it recently and didnt tell me !
Worked 1st time with correct password....strange that eh !!
A
0 Ratings
Reply