cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
410 Views
Message 1 of 7

Re: BT email app

I am getting the same @NeilO 

TS-0003 error I am in the UK not on a VPN connected via my BT Broadband hub. please help?

Same error when trying to connect to my email and my account MY BT

0 Ratings
Reply
6 REPLIES 6
402 Views
Message 2 of 7

Re: BT email app

Hi @jeffbaa sorry you're getting this error message.

Try disconnecting your broadband hub for around 10 mins and then when you connect again you should have a different IP address and that should resolve this for you.

Cheers

John

0 Ratings
Reply
396 Views
Message 3 of 7

Re: BT email app

Hi @NeilO just tried that and also tried tethering my laptop to my phones data and still the same messgae.

0 Ratings
Reply
389 Views
Message 4 of 7

Re: BT email app

Hi @jeffbaa, thanks for trying that and posting back. 

Do any friends or family have access to your BTID?
Cheers

John

0 Ratings
Reply
384 Views
Message 5 of 7

Re: BT email app

@NeilO No only me. 

0 Ratings
Reply
380 Views
Message 6 of 7

Re: BT email app

Hi @jeffbaa, thanks for confirming that for me. I've sent you a Private Message so you can get in touch with the Mod team and we'll be happy to get this error investigated further for you,

Cheers

John

0 Ratings
Reply
345 Views
Message 7 of 7

Re: BT email app

Hi @jeffbaa Many thanks for speaking with me this afternoon, reply back and let me know how you get on with your work IT department regarding the disconnection of your VPN.

Cheers

Neil

0 Ratings
Reply