BT email app

[jeffbaa]

I am getting the same @NeilO 

TS-0003 error I am in the UK not on a VPN connected via my BT Broadband hub. please help?

Same error when trying to connect to my email and my account MY BT

[JohnC2]

Hi @jeffbaa sorry you're getting this error message.

Try disconnecting your broadband hub for around 10 mins and then when you connect again you should have a different IP address and that should resolve this for you.

Cheers

John

[jeffbaa]

Hi @NeilO just tried that and also tried tethering my laptop to my phones data and still the same messgae.

[JohnC2]

Hi @jeffbaa, thanks for trying that and posting back. 

Do any friends or family have access to your BTID?
Cheers

John

[jeffbaa]

@NeilO No only me. 

[JohnC2]

Hi @jeffbaa, thanks for confirming that for me. I've sent you a Private Message so you can get in touch with the Mod team and we'll be happy to get this error investigated further for you,

Cheers

John

[NeilO]

Hi @jeffbaa Many thanks for speaking with me this afternoon, reply back and let me know how you get on with your work IT department regarding the disconnection of your VPN.

Cheers

Neil