Today my access to my personal BT email account using my mobile email client stopped working. I have used it, together with all my other business, Microsoft and Google account emails so I can see them all in one place.
After hours of worrying about account hacking, changing passwords, logging in online to check the BT email is working, I deleted the account from the client, then tried to add it again, to find a access denied, unable to authenticate pop up.
I phoned the BT helpline and another half hour of advice could not resolve the issue. Then I read this! The BT account still tells you you can access your email through a mobile, but in fact that only works now if you use the BT webmail app not within outlook or the phone app. BT seems to be going backwards.
Combine that with withdrawal of the BT sport app, which has now been sold to TNT and must now be accessed through discovery, there is now less and less reasons to have a BT account.
Solved! Go to Solution.
Absolute nonsense if you are a residential customer.
If you are a business customer, you are posting on the wrong forum.
Because it is.
BT have not withdrawn support for email clients, why would they have produced their own email client for mobiles if they were not going to support IMAP and POP3 access?
I currently use MS Outlook on my laptop and Blue Mail on my mobile.
Have you considered your problem is a fault rather than anything else?
Are you actually a BT broadband customer or paying for Premium Mail? If neither, your mail account will have been downgraded to Basic mail which is only accessible via webmail
It is nonsense because BT are not withdrawing support for email clients/apps. In fact BT have never "supported" email clients as in they will not assist if you have a problem with an email client/app even although BT does supply the servers and setting so that they can be used.
If you are a BT Broadband customer or paying for your email through a BT Premium email account you can use BTMail with an email client or email app and not just the one's that are branded BT.
I use three different email clients/apps on my various devices and they work without problem.
If your email is not working on an email client/app and you are a BT Broadband account holder it would appear that you have a problem/fault and it is not as you have stated " The BT account still tells you you can access your email through a mobile, but in fact that only works now if you use the BT webmail app not within outlook or the phone app".
EDIT: Message crossed with the one above.
If it is the "End of discussion" I presume you do not want any assistance in trying to resolve your problem.
Nowhere in your original post did you affirm you were a residential BT customer and without a working crystal ball the questions needed to be asked to try and resolve the problem.