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rushestoo
Beginner
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Message 1 of 7

Re: Can I swap my primary email address with a sub address?

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Hi PaddyB - I am in the same situation, primary account no longer active and need to make the one used all the time the primary.

 

Is there a form I need to fill in?

 

Thanks

RushesToo

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6 REPLIES 6
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Moderator
Moderator
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Message 2 of 7

Re: Can I swap my primary email address with a sub address?

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Hi @rushestoo,

 

I'll be able to help you with this. Please send me in your details using the Contact The Mods link found in my profile.

 

Thanks

 

PaddyB

rushestoo
Beginner
441 Views
Message 3 of 7

Re: Can I swap my primary email address with a sub address?

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I have an email titled "Did it solve your problem?" which implies something has been done. But it still doesn't work. Can my email that has my "initial  . surename"@btinternet.com be made the primary? I can't seem to be able to do this.

 

Thanks

 

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Distinguished Sage
Distinguished Sage
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Message 4 of 7

Re: Can I swap my primary email address with a sub address?

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Did you contact the moderators as requested and have they been in contact with you? If you have been contacted by them re-contact the moderator and advise him/her.

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rushestoo
Beginner
417 Views
Message 5 of 7

Re: Can I swap my primary email address with a sub address?

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Just a quick nte to say thank you as well as the upvote that I have left.

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rushestoo
Beginner
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Message 6 of 7

Re: Can I swap my primary email address with a sub address?

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Small problem, my email has now dissapeared.account as well.

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Moderator
Moderator
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Message 7 of 7

Re: Can I swap my primary email address with a sub address?

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Hi @rushestoo,

 

The email and account are both still showing up for me here. I can see you spoke with someone earlier about it. I've sent them and their Manager a chaser email for you to make sure it's being handled.

 

Thanks

 

DanielS

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