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pk2002
Newbie
1,132 Views
Message 1 of 8

Re: Cannot send emails through BT SMTP server

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Hi

 

Does anyone have a reolution for this

I have spent all day talking to BT and they advised me to move to another SMTP provider.

I have used BT to send my emails for years but it has now stopped working  - looks like an authentication issue with mail.btinternet.com

 

BT's response has been disgraceful.

I am unable to cancel my BT broadband as I am stuck in a contract until December

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7 REPLIES 7
pk2002
Newbie
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Message 2 of 8

Re: Unable to send email using BT for SMTP

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Hi

 

I am having this issue as well

 

I have sent emails via smtp on mail.btinternet.com for many years for the last few days I have got an authorisation error.

I have spent all day today trying to find someone in BT who understands how emails work but all they keep telling me is to user a different SMTP Service

 

I have checked all my settings and nothing has changed but BT dont seem to be interested.

I spend a considerable amount with BT for Phoneline, Broadband and BT TV and would expect the service to work and if not for BT to fix it.

 

The error I recieve is "Login to server mail.btinternet.com failed"

 

I can log into my BT account with no issues

 

 

 

Thanks

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Distinguished Guru
1,126 Views
Message 3 of 8

Re: Cannot send emails through BT SMTP server

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@pk2002wrote:

Hi

 

Does anyone have a reolution for this

I have spent all day talking to BT and they advised me to move to another SMTP provider.

I have used BT to send my emails for years but it has now stopped working  - looks like an authentication issue with mail.btinternet.com

 

BT's response has been disgraceful.

I am unable to cancel my BT broadband as I am stuck in a contract until December


Hi, welcome to the forums.

Can you say what your set up is? Are you with BTBroadband, and is the email address associated with the account? Do you login to the email address to check for emails?

What happens when you login via :-

https://signin1.bt.com/login/emailloginform

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Distinguished Sage
Distinguished Sage
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Message 4 of 8

Re: Cannot send emails through BT SMTP server

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I have moved you onto your own thread so that you can get a response to your particular problem rather than being on another posters thread where it can become confusing as regards who any replies are meant for.

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V_Meldrew
Recognised Expert
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Message 5 of 8

Re: Unable to send email using BT for SMTP

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Are you using SSL on port 465? BT mail servers don't support StartTLS

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pk2002
Newbie
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Message 6 of 8

Re: Cannot send emails through BT SMTP server

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Hi

Got this working

Eventually had web chat with BT, I think in India, guy really new his stuff rather than the UK agency workers who didn't have a clue

It turns out that the BT email account had been deactivated prior to being "Deleted in 45 days"

went through the procedure to reactivate the email and associate it with my account and it has all sprung back into life

 

UK based staff had told that BT had removed the SMTP facility and that I should move to another provider !

What a load of rubbish

 

 

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V_Meldrew
Recognised Expert
1,060 Views
Message 7 of 8

Re: Cannot send emails through BT SMTP server

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I don't belieeeeeeeeeeeeve it !Smiley LOL

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Shirley55
Beginner
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Message 8 of 8

Re: Cannot send emails through BT SMTP server

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See my post titled Error 421 - it may help to solve your problem

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