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stevus
Beginner
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Message 1 of 2

Re: Claim back a Friends and Family Email Address

Hello. I gifted some email addresses but now my family and I all agree it was better having them under My BT ID. I'm the account holder/bill payer. Please can you tell me how to ungift, or for my family members to link their email addresses back to My BT ID? Thanks.

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gg30340
Distinguished Sage
Distinguished Sage
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Message 2 of 2

Re: Claim back a Friends and Family Email Address

Having checked in a "gifted" email account's MyBT I can not find any way to move them back under the control of the main account.

You can associate email accounts to another BT Broadband account but I don't know if this procedure will work with gifted accounts. It might say that the email accounts already belong to your account but it may be worth a try.

https://www.bt.com/help/email/manage-email-account/can-i-move-my-bt-email-address-to-another-account...

EDIT: If the above doesn't work it will need the intervention of a moderator but given the present Corona virus situation I doubt this will be high on their priority list and could be some considerable time before they could offer any assistance.

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