I keep reading about emails mysteriously disappearing.
I've read several suggestions as to what may cause it. Has anyone got to the bottom of it?
Personally, I don't trust external mail servers, so keep copies of important emails backed up. However, there are plenty of email users out there that do not understand that an email server is not a place to store irreplaceable documents.
The tech guy I spoke to at BT said he had failed to get an answer as to why it keeps happening. We ruled out user error in this instance.
It's a bit worrying that BT don't know whats causing it.
If any Mods read this, perhaps they can find out if anyone is investigating this issue.
As far as I am aware, when this has been investigated on more than one occasion by the moderators, it has been found that the user's email client/app triggered the action.
It is not user error if there is a problem/issue with the email client/app.
I have no idea what triggers the deletion or the ins and outs of every email client/app so I cannot say if there is a setting or not but given that the users have in the main been using their email client/app prior to the issue it would seem unlikely that the user either set or omitted to set something within the settings of the email client/app.
Just to clarify, when the issue has been investigated, the only information that has been fed back is what device, usually a device where an email client/app is used to access the email account has been responsible for triggering the issue.
BT are only able to say which device triggered the issue because obviously it is impossible to say whether the user was responsible or not.