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graywallis
Contributor
2,468 Views
Message 1 of 14

Re: Domain Name forwarding not reaching btinternet mailbox

I too have the same problem. Forwarding emails from a 123Reg domain sometimes works just fine but ofter fails (they recently moved their webhost platform) which had up till now worked as expected. How do you set up the BT interface to accept forwarded emails?

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13 REPLIES 13
Andy_N
Distinguished Guru
2,451 Views
Message 2 of 14

Re: Domain Name forwarding not reaching btinternet mailbox


@graywalliswrote:

I too have the same problem. Forwarding emails from a 123Reg domain sometimes works just fine but ofter fails (they recently moved their webhost platform) which had up till now worked as expected. How do you set up the BT interface to accept forwarded emails?


Hi.

Unless you specifically need to forward to the BTinternet email address, set up a Gmail account and change/add the forwarding to that.

There is nothing to setup to receive forwarded emails, it's just that BTinternet email isn't very good.

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MoMuz
Beginner
2,417 Views
Message 3 of 14

Re: Domain Name forwarding not reaching btinternet mailbox

Hi Graywallis,

I've also experienced this over the weekend and I'm still only receiving some emails - not all. I've also tested and sent emails from legit email (my work email) and I don't receive them. I don't even get a bounce back at my work address. Some other emails do get through

So something has changed over the weekend.

Anyone else? BT, do you know what has changed that may cause an issue for domain forwarded emails?

Thank you.

M.
UTS
Aspiring Contributor
2,399 Views
Message 4 of 14

Re: Domain Name forwarding not reaching btinternet mailbox

Im another 123 reg customer that has suddenly started seeing rejected emails related to forwarding.

This needs resolving as it worked fine until recent days and i want to use my primary email to receive forwarding and not go making up other email accounts, i shoudnt have to.

 

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Andy_N
Distinguished Guru
2,397 Views
Message 5 of 14

Re: Domain Name forwarding not reaching btinternet mailbox


@UTSwrote:

Im another 123 reg customer that has suddenly started seeing rejected emails related to forwarding.

This needs resolving as it worked fine until recent days and i want to use my primary email to receive forwarding and not go making up other email accounts, i shoudnt have to.

 


I agree you shouldn't have to, but it's easy to set up a free Gmail account, easy to add that to the forwarding in 123reg and you will start to receive the emails.

If and when it returns to normal with your BTinternet account, you won't have lost anything.

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piran27
Beginner
2,373 Views
Message 6 of 14

Re: Domain Name forwarding not reaching btinternet mailbox

I'm also a 123reg customer and my Email forwarding to BT has stopped working - some Emails come through and some don't (and the worst part is that I don't know which are not coming through.)

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UTS
Aspiring Contributor
2,353 Views
Message 7 of 14

Re: Domain Name forwarding not reaching btinternet mailbox

I think the situation is totally unacceptable and BT need to sort this out, yet again.  I have read numerous messages on here and elsewhere regarding the same problem over at least 18 months. 

I urge people to complain to  postmaster@btinternet.com to get this fixed.

There is no issue with using other email forwarding, so its 100% a BT problem.

 

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CJ1045
Beginner
2,346 Views
Message 8 of 14

Re: Domain Name forwarding not reaching btinternet mailbox

We too use 123 Reg forwarding and it/BT has gone wonky over the weekend. Some mails getting through. IRONICALLY a mail sent from out BT Mail account to Ourselves was also rejected

BT need to fix ASAP

 

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licquorice
Distinguished Sage
Distinguished Sage
2,329 Views
Message 9 of 14

Re: Domain Name forwarding not reaching btinternet mailbox

I just find it totally incomprehensible why anyone would wish to forward domain name emails to a btinternet address rather than collect it directly or forward to Gmail.
Andy_N
Distinguished Guru
2,283 Views
Message 10 of 14

Re: Domain Name forwarding not reaching btinternet mailbox


@UTSwrote:

I think the situation is totally unacceptable and BT need to sort this out, yet again.  I have read numerous messages on here and elsewhere regarding the same problem over at least 18 months. 

I urge people to complain to  postmaster@btinternet.com to get this fixed.

There is no issue with using other email forwarding, so its 100% a BT problem.

 


The postmaster will not do anything, all that team does is invidual cases, and doesn't consider any others. The mail team are attrocious. Just use Gmail.

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