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slipperdedooda
Aspiring Contributor
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Message 1 of 16

Re: Email Account Deleted

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Can you please explain what is meant by "access this means via webmail or app/client access using the correct BTinternet servers", I cannot see mention of this in T&Cs?
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licquorice
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Message 2 of 16

Re: Email Account Deleted

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It means use mail.btinternet.com as the server and not Yahoo servers.

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slipperdedooda
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Message 3 of 16

Re: Email Account Deleted

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Thanks. My Mum's account was deleted but she was an active user, both on her phone and on computer. How can I check how accessed? Is this in T&Cs?
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licquorice
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Message 4 of 16

Re: Email Account Deleted

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Did she use a web browser or a mail app? If a web browser then that is webmail and would register as being used, if a mail client(or app) you need to check the settings in the client/app to see which server it is using.

Is your mum a BT broadband customer?

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slipperdedooda
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Message 5 of 16

Re: Email Account Deleted

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Thanks. Yes she is. She had a break from her broadband contract though as she rented for a while whilst waiting for new property to be available. She continued to use BT and made them aware of situation.
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Keith_Beddoe
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Message 6 of 16

Re: Email Account Deleted

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How long ago did she stop her BT Broadband account, or is she still paying for it each month?

If not, did she move her account over to BT Premium mail, which costs £7.50 a month within a short time?

 

 

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slipperdedooda
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Message 7 of 16

Re: Email Account Deleted

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She moved to BT premium mail whilst in rented property, then restarted full BT broadband account when moved.
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licquorice
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Message 8 of 16

Re: Email Account Deleted

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I have split this from the original post to create a new thread.

How do you know the account has been deleted?

Can you/she access it here 

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slipperdedooda
Aspiring Contributor
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Message 9 of 16

Re: Email Account Deleted

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She has been told by BT that the account has been deleted and cannot be recovered. 

This is why I feel that the only option is to make a formal complaint.

I am looking please for the contact details/ process to be able to do so?

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licquorice
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Message 10 of 16

Re: Email Account Deleted

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I will ask if one of the mods could take a look for you.

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